About Tombola – Contact & Company Information
Tombola is one of the longest-standing names in UK online bingo, operating continuously since 2006 under a full UK Gambling Commission licence. This independent review consolidates everything a player needs to know about the company behind the brand: who owns it, how it is regulated, and exactly how to reach its support team when something needs resolving.
About Tombola
Tombola has been part of the UK online bingo landscape since 2006, making it one of the more established operators in a market where many brands have come and gone. Since 2022, the brand has been owned by Flutter Entertainment, one of the largest gambling groups in the world. A defining characteristic of the operator is that every game on the platform is developed in-house on proprietary Tombola software — Bingo90, Bingo75 Lines, Bingo80, plus speciality titles such as Pulse, Burst, Blocks and Paper — rather than licensed from third-party studios. Tickets start from 1p and go up to 50p, and the full catalogue runs on native iOS and Android apps alongside a responsive HTML5 web client.
Company History and Background
The operator built its reputation on bingo first and foremost, and it has never diluted that focus by bolting on a generic slot catalogue. The acquisition by Flutter Entertainment in 2022 placed Tombola inside a group with substantial compliance infrastructure, which is reflected in the brand’s approach to account controls: a £300 maximum balance and a weekly net-deposit ceiling apply as standard. For a broader look at what the platform offers day to day, the starting point is Home.
Licensing and Regulation
Tombola operates under a full UK Gambling Commission licence, Account No. 38613, which covers its UK-facing operations. An additional Gibraltar licence (RGL 052) covers international activity. The UKGC licence is the meaningful one for British players: it imposes strict requirements on player fund protection, fair gaming, advertising conduct and responsible gambling provision.
Mission and Values
The operator’s stated approach centres on community-led bingo with UK-based chat moderators, low-stakes accessibility and player protection. On the last point, the substance matches the rhetoric: responsible gambling tools include net spend limits, deposit and loss caps, session reminders and self-exclusion, with links to BeGambleAware provided throughout the site. The welcome offer reflects the same low-friction philosophy: 100% bonus match up to £50 on a minimum £10 first deposit, with 1 Free Play awarded for every £1 (up to 50 Free Plays) and no wagering requirements, so winnings are paid as withdrawable cash. 18+. GambleAware. First deposit only. T&Cs apply.
Contact Us
Tombola customer support can be reached through three channels: 24/7 live chat, email at support@tombola.co.uk, and a UK freephone line on 0800 29 888 73 staffed from 9 AM to 11 PM. An extensive FAQ and Help Centre on the operator’s site handles the most common account, payment and gameplay queries before an agent is needed.
Live Chat Availability
Live chat operates 24 hours a day, seven days a week, and is the fastest documented route to a resolution. One caveat worth noting: some players report that it can take a while to connect to an agent during busy periods, so off-peak contact tends to be quicker.
Email Support
The dedicated support address is support@tombola.co.uk. Email suits non-urgent matters — document queries, account history requests, or anything requiring a written record. For anything time-sensitive, live chat or the freephone line is the better option.
Customer Service Hours
| Channel | Availability | Details |
|---|---|---|
| Live chat | 24/7 | UK-based chat moderators; possible wait during peak times |
| UK freephone | 9 AM – 11 PM | 0800 29 888 73 |
| Monitored continuously | support@tombola.co.uk | |
| Help Centre / FAQ | Always available | Extensive self-service documentation on the operator’s site |
Chat Hosts and the Support Team
Beyond the technical support function, Tombola’s UK-based chat moderators are a visible part of the product itself — they host the bingo rooms, run chat games and keep the community side of the platform active. This dual role is unusual among UK operators and reflects the brand’s bingo-first heritage. On the payments side, support can assist with queries about debit card withdrawals (Visa, Mastercard, Visa Electron), which take 3–5 banking days, and Apple Pay withdrawals, which mirror the processing time of the linked card. All transactions are fee-free. Some players report withdrawal processing could be faster, so it is worth raising a ticket promptly if a payout exceeds the stated window.
Licensing Information
Tombola is licensed and regulated by the UK Gambling Commission under Account No. 38613, with an additional Gibraltar licence (RGL 052) for international operations. The UKGC licence can be verified directly on the Commission’s public register by searching the account number or the operator’s trading name.
Regulatory Bodies
- UK Gambling Commission — primary regulator for UK players, licence no. 38613
- Gibraltar Licensing Authority — RGL 052, covering international operations
Licence Numbers and Verification
Players can confirm licence status independently: the UK Gambling Commission maintains a free public register where entering account number 38613 returns the operator’s licence details, including any regulatory actions. This is the verification step this review recommends for any UK-facing casino, and Tombola’s record is publicly accessible in the same way as every other licensee’s.
Fair Gaming and Security
Because all games run on in-house proprietary Tombola software, the operator controls the entire game pipeline rather than relying on external suppliers. Security measures across the site include full-site SSL encryption and 3-D Secure 2.0 on card payments. The legal framework governing player accounts is set out in the operator’s own documentation; for context on how this review site handles related matters, see Tombola terms and conditions and Tombola privacy policy. The minimum age for play is 18.
Frequently Asked Questions about Tombola
Who operates Tombola casino?
Tombola has been owned by Flutter Entertainment since 2022. The brand itself has operated in the UK online bingo market since 2006, developing all of its games in-house on proprietary software, including Bingo90, Bingo75 Lines, Bingo80 and speciality titles such as Pulse and Burst.
How do I contact Tombola customer support?
Support is available via 24/7 live chat, email at support@tombola.co.uk, and a UK freephone line on 0800 29 888 73 (9 AM–11 PM). An extensive FAQ and Help Centre on the operator’s site covers the most common account and payment questions.
Is Tombola licensed and regulated?
Yes. Tombola holds a full UK Gambling Commission licence, Account No. 38613, which can be verified on the Commission’s public register. An additional Gibraltar licence (RGL 052) covers international operations. Responsible gambling tools and BeGambleAware links are provided throughout.
What are Tombola customer service hours?
Live chat runs 24 hours a day, seven days a week. The UK freephone line (0800 29 888 73) is staffed from 9 AM to 11 PM. Email support at support@tombola.co.uk handles non-urgent queries, and the Help Centre is available at any time.
For the full picture of the platform’s games, bonuses and bingo rooms, the main review is the natural next read.